We open sourced How to Deploy Your Model (HTDYM), our internal performance modeling tool!

Support

How can we help?

Get help with your Sail account, billing, API requests, or Sailboxes.

Create a support ticket

Sign in to include your Sail account details.

Create a ticket

Email support

Email support@sailresearch.com with questions, feedback, or suggestions.

Email support

Documentation

Find quickstarts, API references, and guides.

View docs

Join the community

Ask questions and connect with the Sail team and other users.

Join Slack

FAQ

How do I get an API key?

Sign up here and generate an API key in seconds. Point any OpenAI- or Anthropic-compatible client at our base URL and start sending requests.

How much will my agent cost to run on Sail?

It depends on your token volume, model, and chosen completion window. Use the agent cost calculator to estimate spend for your workload.

Open the agent cost calculator
Are the APIs really OpenAI- and Anthropic-compatible?

Yes. Use the official SDKs or any compatible client — just swap the base URL and key. Responses, Chat Completions, and Messages all work as expected.

What are completion windows?

Completion windows let you indicate your latency tolerance and drastically cut token costs. balanced and flex give Sail more scheduling room in exchange for lower token prices. A completion window can be optionally specified on each request to Sail's API, and the pricing page shows which windows each model supports.

Read more about completion windows
Does Sail enforce rate limits?

No strict rate limits and no limit-increase process. Sail is designed to absorb large bursts of traffic, and the flex completion window is best for maximum throughput on very large workloads.

Is Sail SOC 2 compliant?

Sail is SOC 2 Type I compliant, and SOC 2 Type II compliance takes effect August 25, 2026. You can review our security controls and request the Type I auditor report in our Trust Center.

Visit the Trust Center
How does Sail handle inference data?

We have Zero Data Retention (ZDR) by default, and use inference request and response data only to provide the service and never train models on it without your written consent. Our DPA covers the default terms, and enterprise customers can sign a DPA.

Read about security and privacy
Where is customer data processed or stored?

Sail uses service providers in multiple regions. Enterprise customers can pin traffic to a specific geographic region.

Read about security and compliance
Does Sail support HIPAA-regulated workloads?

Yes. Enterprise customers can sign a BAA for HIPAA-regulated workloads, along with an MSA and DPA.

Read about security and compliance
How do you make inference so efficient?

We work at every level of the stack:

  • Writing CUDA to push toward speed-of-light performance on GPUs
  • Digging into the guts of inference engines like SGLang to maximize efficiency
  • Distributing work across providers to maximize robustness and fleet utilization
  • Using spot compute when it's available, and safely failing over to more reliable compute when it's not
Which models are supported?

The leading open models, listed here, with support for LoRA fine-tunes.

Do you support fine-tunes? RL rollouts?

Yes. Bring your own LoRA adapters and run them on supported models. If you train LoRAs with Tinker, you can also sample directly from Tinker checkpoints without uploading, and use Sail as a drop-in TokenCompleter in Tinker.

How is pricing structured?

Usage-based, pay-per-token, and extremely competitive, with $5 in free credits refreshed every month. Enterprise contracting is also available (contact us).